OUTCOME
Respond faster without losing accuracy
Real-time knowledge retrieval and flow orchestration help teams move quickly while staying grounded in validated resolution context.
Kiku Live Solution
Kiku Live
Kiku Live is the real-time Agentic Resolution layer for complex support environments. It listens to every live interaction, understands the customer, product, and issue context, and activates dynamic resolution flows grounded in the Kiku Platform knowledge layer. As agents work, Kiku Live captures validated outcomes back into the layer so the next flow is faster, more accurate, and easier to govern.
Live conversation
Speech, context, and user state stream in continuously.
Live agent guidance
Detect issue automatically
Generate knowledge-grounded flow
Write validated outcomes back into Kiku Platform
Web chat
Contact center
Embedded support
Key outcomes
Real-time resolution that stays knowledge-grounded.
Kiku Live combines AI assistance, agent control, and governed knowledge retrieval so teams can move quickly in live environments without losing accuracy, compliance, or trust.
OUTCOME
Move from assisted to autonomous
Start with human-reviewed guidance, graduate repeat issue classes to one-click supervised action, and unlock autonomous execution only when confidence and policy thresholds are met.
OUTCOME
Deliver consistent knowledge-backed experiences
Support web, in-app, contact center, and embedded chat channels with the same governed knowledge layer and workflows.
AI expert for customer support
Not a chatbot. Not a search tool. Support AI.
Kiku works like an AI expert beside every support agent. It listens live, detects the issue before the agent searches, surfaces the right answer path, and validates whether the fix worked. For known repeat issues, Kiku can move from assisted guidance to one-click supervised action and eventually autonomous execution on your terms.
HUMAN DECIDES
Assisted
Kiku surfaces ranked options; the agent decides and acts.
HUMAN APPROVES
Supervised
Kiku proposes the action; the agent approves with one click.
POLICY-GATED
Autonomous
Kiku executes high-confidence repeat fixes with full audit trail.
Watch Kiku Live In Action
See real-time service intelligence unfold during a live interaction.
This overview recording shows the live experience from issue detection through knowledge-grounded guidance and support assistance, mirroring how Kiku Live assists teams in the moment without replacing agent control.
Kiku Live overview demo
A full walkthrough of Kiku Live in action, showing how the product listens, classifies, and launches guided next steps from governed knowledge during a real support flow.
Core capabilities
Built for live guidance, not post-hoc search.
The live experience combines conversation context, knowledge-grounded workflows, managed escalation paths, and outcome write-back so every interaction improves the knowledge layer behind it.
Real-Time Agentic Resolution Flows
Generate dynamic, step-by-step answer paths from documentation, case history, product issues, and customer context the moment Kiku detects an issue.
AI-Assisted Agent Console
Let AI propose next steps and answer drafts based on governed knowledge and agentic flows while human agents review, override, and direct.
Contextual Conversation Graph
Maintain conversation-aware retrieval so suggestions consider the full dialog, product state, customer history, and related case patterns.
Guided Workflows in Chat
Use Agentic Resolution Flows directly in chat to step users through diagnostics, configuration steps, forms, or escalation paths.
Embedded Guidance Widgets
Provide interactive guided widgets alongside chat so users can self-serve or deepen understanding without leaving the flow.
Supervised-to-Autonomous Controls
Use assisted, supervised, or autonomous modes by issue class, confidence threshold, policy, and audit requirement.
Escalation and Handoffs
Transition cleanly between AI-only, hybrid, and human-only handling based on confidence and policy.
Resolution Flow And Transcription
Go deeper into the guided flow and transcription experience.
These focused demos break down how Kiku Live steers the answer path in detail and how conversation transcription stays visible as a grounded source of context for agents, governed knowledge retrieval, and downstream learning.
Resolution flow detail
A closer look at the step-by-step guided flow, including branching behavior and how the live workflow stays structured for the agent.
Live transcription view
A focused demo of Kiku Live transcription, showing the running conversation record that keeps guidance and write-back grounded in what was actually said.
Live intelligence features
The live intelligence layer.
Listens to every live call, detects issues from speech, generates knowledge-grounded guidance in real time, and feeds every validated outcome back into Kiku Platform.
✓Zero-click triggers from live speech, not typed queries
✓Real-time governed knowledge retrieval across docs, cases, product issues, and customer context
✓Assisted, supervised, and autonomous resolution modes
✓Upselling intelligence during support calls
✓SME step extraction that turns tacit fixes into reusable knowledge relationships
✓Telemetry-validated confidence scoring
✓Closed-loop knowledge write-back with governed validation
✓Native support for NICE, Five9, RingCentral, OneDrive, and Google Drive
Proof session
Show me Kiku
against my real scenarios.
No slides. No stock examples. We tailor the proof session to your environment, your ticket types, and the outcomes your team needs to prove.
No commitment · Response within 4 hours · Proof session around your environment