A1
Resolution Agent
Detects the fault from live conversation. Surfaces the expert-validated resolution path instantly. Zero engineer search effort. Real time.
Real-time synchronous
The governed knowledge layer
Make enterprise AI
trustworthy in production.
Kiku extracts, validates, and governs knowledge from every support source, then serves it to agents and workflows with confidence, provenance, and human approval built in. Start with customer support. Extend the same governed layer across the enterprise.
HUMAN-VALIDATED
SMEs approve what enters the knowledge graph
CONFIDENCE + PROVENANCE
Every answer carries trust signals and source context
MODEL-AGNOSTIC
Serve governed context to the AI stack you choose
CLOSED LOOP
Outcomes strengthen the graph after every resolution
The enterprise AI trust gap
AI agents can act.
Can they trust the context?
Models are commoditizing fast. Context is not. Kiku sits between enterprise knowledge and every AI agent so answers are grounded in validated knowledge, not stale articles, hidden tribal memory, or unsupported guesses.
CAPTURE EVERYTHING
Structured systems, meetings, chats, live audio, and documents
GOVERN WITH HUMANS
Nothing is trusted until the right expert says so
SERVE ANY AGENT
Validated answers flow into your chosen AI stack
AUDITABLE CONTEXT
Confidence and provenance travel with every answer
Own your knowledge layer
Turn Enterprise Knowledge
Into Trusted AI Context
Kiku captures documentation, conversations, decisions, recordings, tribal knowledge, and system context into one governed knowledge intelligence layer, then serves validated context through model-agnostic retrieval and workflows that fit your stack.
Content sources
CallsMeetingsDocsAPIs
Kiku Platform
Knowledge Intelligence
Validated Index
Governance + RBAC
Kiku Platform
Governed knowledge layer beneath every Kiku product.
Kiku Resolve
Support resolution intelligence for ticket-driven workflows.
Kiku Live
Real-time guidance with closed-loop outcome learning.
Additive intelligence layer
Keep your stack.
Make it resolve.
Kiku does not replace Salesforce, ServiceNow, Zendesk, Jira, or your CTI platform. It adds the governed knowledge layer on top: validated context, relationship-aware guidance, and outcome write-back that keeps enterprise knowledge current across every system.
Existing systems
SalesforceServiceNowZendeskJira
Kiku Platform
Validated context
Knowledge Intelligence
Outcome learning
Ticketing systems
Keep the workflow of record.
CTI + chat
Add live detection and real-time guidance.
Knowledge sources
Connect docs, cases, product issues, and customer context.
100%Interactions captured automatically·0Human authoring sessions required·50+Technical content types indexed·60%SME load reduced·30dTo first measurable improvement·95%Resolution confidence scoring·24+Language editions supported·5Governed agents working continuously·
Agentic AI with expert governance
AI agents do the work.
Your SMEs own the knowledge.
Kiku works like the most experienced engineer in your organization, available on every call. Five agents work continuously: detecting faults, surfacing validated resolutions, capturing every fix, and improving the knowledge layer after every interaction. The agents do the work. Your SMEs own the knowledge.
A2
Knowledge Maintenance Agent
After every resolved interaction, generates a structured draft article automatically. Routes to the correct SME. Nothing publishes without expert review.
Post-interaction async
A3
Outcome Validation Agent
Tracks whether the resolution worked. Updates confidence scores automatically. The knowledge layer gets more accurate after every interaction without human management.
Post-outcome learning
A4
Capture Agent
Ingests technical docs, service bulletins, audio, video, meetings, and field reports. Extracts entities and relationships. Connects new knowledge to the governed layer automatically.
Continuous ingestion
A5
Gap Detection Agent
Tracks every failed search, every escalation, every fault type with no resolution path. Builds a prioritised content gap queue ranked by frequency and cost of not knowing.
Proactive background
Real deployments. Real numbers.
Not projections. Measured outcomes.
35%
Average AHT reduction across enterprise deployments
CONTACT CENTER · N=47
40%
Reduction in L2/L3 escalations, driving more first-call resolutions
ITSM + CC · N=31
$550K+
Annual ROI for a 20-agent team before upselling revenue
20-AGENT BASELINE MODEL
90d
Average time to first measurable ROI milestone
ALL VERTICALS · N=62
Why Kiku wins
The governance loop is the moat, and it compounds.
Enterprise search retrieves. Copilot-style assistants draft. Kiku governs the knowledge layer itself, with human validation, confidence, provenance, and outcome learning attached to every answer path.
| Capability | Enterprise search | Copilot-style assistants | Kiku |
|---|---|---|---|
| Human-validated knowledge | x | x | Built in |
| Confidence + provenance | Partial | x | Built in |
| Conversational knowledge capture | x | Partial | Built in |
| Model-agnostic serving | Partial | x | Built in |
| Closed-loop outcome learning | x | x | Built in |
| Compounding defensibility | x | x | Improves over time |
ROI Calculator
See your savings before you buy.
Every enterprise is different. Adjust the sliders to see what Kiku can deliver for your team size, current handle time, and escalation load.
Shared knowledge layer
One governed knowledge layer across every source.
Documentation, conversations, decisions, recordings, tribal knowledge, and system context feed one continuously improving knowledge layer instead of fragmenting intelligence across disconnected tools.
Governed everywhere
Policy-aware retrieval wherever teams work.
RBAC, metadata, and policy-aware retrieval travel with knowledge whether it appears in support, sales, operations, self-service, search, or AI agent workflows.
Closed-loop learning
Every outcome makes the platform stronger.
Kiku combines dynamic ontology, governed retrieval, human validation, and outcome write-back so every approved insight strengthens the knowledge layer.
Estimate your annual ROI
Number of agents25
5200
Avg. handle time (minutes)12 min
4 min30 min
Avg. agent cost ($/hour)$38/hr
$18/hr$80/hr
Estimated annual savings
$1.3M
Based on 30% AHT reduction · 40% escalation reduction
Proof session
We don't do generic demos. We build one around your two hardest scenarios.
Discovery call, configured proof, 30-minute session, and an ROI model around your team. You see Kiku detect your issue, traverse a knowledge index, guide the resolution, and show how outcomes write back.
What to expect
30-minute proof session
Two or three of your ticket types
ROI model around your team
No slides. No stock examples. We tailor the session to your environment, your ticket types, and the outcomes your team actually needs to prove.