Agents search 4+ tools during live calls
Documentation, case history, product issues, email, and tribal memory while the customer waits.
+8 min AHT
Kiku Resolve
Kiku Resolve
Kiku Resolve brings the Kiku Platform knowledge layer into ticket-driven workflows so internal agents and customer-facing users can handle issues faster and more consistently. Built for high-complexity B2B support environments, it gives manufacturing, high technology, and utilities teams a secure, policy-aware way to turn documentation, case history, product issues, and customer context into guided support flows.
Ticket systems
Governed knowledge retrieval
Agentic flow guidance
Validated outcome
Governing layer
Policies, metadata, and role-based access ensure internal agents and customer-facing experiences stay accurate and compliant.
The problem Kiku Resolve solves
Support context disappears
every single day.
High-complexity B2B support does not fit in a static article. When a product issue intersects with a customer's configuration, open cases, entitlement, and known defects, agents need an answer path that connects all of it in real time.
22% of tickets escalate needlessly
L1 agents cannot find an answer path because static content does not model the relationship between product, case, and customer context.
+250% cost
Static content decays faster than teams maintain it
New product issues, case patterns, and customer context rarely make it back into the systems agents rely on.
0% captured
SMEs answer the same questions on repeat
40% of expert time goes to reconstructing answer paths that should already live in the knowledge layer.
40% wasted
Key outcomes
Support teams get faster, more consistent answers.
Kiku Resolve reduces search overhead by applying governed knowledge intelligence directly inside ticket-driven workflows, where consistency, compliance, and secure access matter as much as speed.
OUTCOME
Reduce handle time
Launch precise, context-aware flows directly into agent workflows so support teams spend less time searching and more time resolving.
OUTCOME
Improve first-contact resolution
Guide agents and customers through validated multi-step paths that reflect how your organization actually solves issues.
OUTCOME
Protect consistency and compliance
Governed retrieval, metadata, and role-aware delivery keep internal and external experiences aligned with policy.
Core capabilities
A support-focused workflow platform, not a generic portal.
These capabilities keep every case experience grounded in your governed knowledge layer while adapting to issue context, user role, customer state, and the security and privacy requirements of sensitive support operations.
Unified Knowledge Intelligence
Connect product docs, runbooks, internal notes, case data, product issues, and customer context into a single governed knowledge layer.
Agentic Resolution Flows
Dynamic, step-by-step flows adapt to issue type, customer profile, product state, entitlement, and live context, learning from outcomes to improve over time.
Governed Knowledge Retrieval
Blend semantic, keyword, ontology, and relationship-aware retrieval so agents can reason across related issues, customers, products, and fixes.
Smart Flow Recommendations
Suggest next best steps, related cases, macros, and actions as agents handle tickets or chats based on previous outcomes and user behavior.
Secure Delegation & RBAC
Separate internal-only nodes and actions from customer-facing guidance, with fine-grained roles for agents, supervisors, and graph owners.
Ticket systems
Governed knowledge retrieval
Agentic flow guidance
Validated outcome
Governing layer
Policies, metadata, and role-based access ensure internal agents and customer-facing experiences stay accurate and compliant.
Proof session
Show me Kiku
against my real scenarios.
No slides. No stock examples. We tailor the proof session to your environment, your ticket types, and the outcomes your team needs to prove.
No commitment · Response within 4 hours · Proof session around your environment